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Teleoperation enables a driverless vehicle to be controlled remotely by an operator
Trained operators in our teleoperation centres are able to control vehicles from their remote office workstations with a “driver-like” view.
Our cloud-based technology combines fleet management software, remote operators and an advanced human–machine interface that gives teleoperators the situational awareness they need to operate safely and efficiently at all times.
Our scalable platform and teleoperation vehicle agnostic hardware kit reliably exchange real-time vehicle sensor data and operator information via LTE/5G or Wi-Fi networks.
Driverless trucks powered by sustainable engines handle logistics tasks within a defined operational domain safely; they are remotely controlled by a qualified teleoperator.
Current and future modes of teleoperation
… is the continuous control of a driverless vehicle by a teleoperator. Decoupling the driver and the vehicle allows a single operator to control multiple vehicles – avoiding idle times and boosting efficiency.
… is the on-demand handling of autonomous vehicles. The teleoperator only assists the AV with any incidents it is unable to handle itself. A teleoperator can overcome the incident and then restore the vehicle’s autonomy. This means a single operator can manage a fleet of up to 50 (semi-)autonomous vehicles.
Teleoperation keeps a human in the loop for AVs.
Cloud-based artificial intelligence monitors a fully autonomous fleet in operation. A remote operator acts as a backup and can assist the system or AVs on request.
Background information on teleoperation technology
Our teleoperation platform connects the teleoperator with a driverless vehicle in an operational domain via public networks. An advanced human:machine interface displays real-time camera and sensor data of the vehicle’s surroundings on the monitors of the remote workstation, ensuring the teleoperator in our control centre knows exactly what’s going on around the vehicle for safe and precise remote control.
The vehicle needs to be fully equipped with the required hardware: a drive-by-wire interface including a secondary task interface as well as our Fernride teleoperation vehicle kit, which includes sensors (such as cameras, lidar and ultrasonic), a processing unit and a connectivity module.
The teleoperator workstation is equipped with display devices, input devices (such as a steering wheel, gas/brake pedals or a joystick) to send control commands back to the remote vehicle, and a processing unit.
The key requirement is guaranteed connectivity through mobile networks with the lowest possible latency and utmost reliability. Our technology is already able to achieve end-to-end latencies of under 100ms with 4G/LTE and will be further optimized when 5G becomes standard.
We guarantee reliable connectivity by carrying out a thorough assessment of the site, constantly monitoring bandwidth and latency times, and using redundant modems.
We believe in autonomous driving, but in the foreseeable future autonomous vehicles will not be able to deal with every possible scenario. We bridge the gap between today’s autonomous technology and a fully autonomous tomorrow, providing vital human backup when an autonomous vehicle requires remote assistance.